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Frequently Asked Questions

Frequently Asked Questions

Welcome to linens.nyc. Find quick answers about our Bedding, Sheets, Pillows, Table items, and decorative accessories. If you don’t see what you need, contact our support team for assistance.

What categories does linens.nyc offer?

We offer a wide range of linens and home textiles, including Bedding, Sheets, Pillows, Down Pillows, Table items (Tablecloths, Napkins, Placemats), Pillowcases, Pillow Covers & Shams, Duvet Covers, Bed Skirts, Pillow Cases, Decorative Pillows, and Decor accessories.

What materials are your sheets and duvet covers made of?

Our sheets and duvet covers are available in a variety of premium materials, such as 100% long-staple cotton, cotton percale, cotton sateen, and blends. Specific material details are listed on each product page.

How do I choose the right thread count?

Thread count is a helpful guide, but it isn’t the only factor in comfort or durability. We recommend considering weave type (percale vs. sateen), fabric finish, and your preferred feel. High-quality cotton fabrics at a range of thread counts are available in our collection.

What sizes are available for sheets and duvet covers?

We offer standard bed sizes (Twin, Full/Queen, King, California King) and sometimes additional sizes depending on the product. Product pages display exact size options and measurements.

Do you offer pillow inserts and covers?

Yes. We offer a selection of pillows, including Down Pillows and standard Pillow Inserts, as well as Pillowcases, Pillow Covers, and Shams to match your bedding sets.

What is the difference between pillow covers and pillow shams?

Pillow covers are removable fabric casings for pillows. Shams are decorative pillow coverings with a more structured appearance, often featuring a flange or envelope closure and designed to be displayed on beds or couches.

What table linens do you carry?

Our Table category includes Tablecloths, Napkins, and Placemats. They come in a range of materials, colors, and sizes suitable for everyday use or special occasions.

Are your napkins and placemats suitable for everyday use and special occasions?

Yes. We offer durable options for daily use as well as elegant designs for entertaining and formal events. Details on each item describe recommended care and usage.

How should I care for linen bedding and table linens?

Care instructions vary by material. Most cotton linens are machine washable, with guidance on water temperature, drying, and ironing provided on product pages. For delicate fabrics, follow the care label instructions or contact us for specifics.

What is your return and exchange policy?

We offer a straightforward returns and exchanges policy. Items must be unused, in original packaging, and within the specified return window. Please review the policy on our Returns page or contact customer service for assistance.

How can I contact linens.nyc for help?

You can reach our support team via email, phone, or live chat on our website. We’re here to help with product questions, sizing, care instructions, and orders.

Do you offer international shipping?

We currently ship within the United States. For international inquiries or future shipping options, please contact our support team for updates.

How do I track my order?

After you place an order, you’ll receive a confirmation email with a tracking number once your package ships. You can also track your order in your account dashboard.

Do you offer bulk or wholesale orders?

Yes, we offer bulk and wholesale options for select bedding and table linens. Contact our sales team with your requirements to receive a quote and timeline.

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